Excellence in service
Service excellence

If we make a commitment to a customer, we deliver.

Customer service

"For our customer service centres, extensive training and new online systems created instant clarity in terms of service delivery lead times, order processing and support. All clearly communicated."

Production planning

"Our plant processes have been streamlined to always ensure correct and best possible safety stock levels as well as a sharper focus on achieving the best possible availability for highly popular product mix."

Warehouse and transportation

"Warehousing processes have been revised and the booking processes of our transportation networks and partners as well as their performance are always under review. Extra services are tailored to customer needs."

Country catalogues

"In many countries we also publish catalogues to clarify exactly what our customers can expect from Knauf Insulation. These include information about our products and available services and transparent details about what can be expected from order to delivery."


Make Warehousing a breeze with MasterBags
Make Warehousing a breeze with MasterBags

Not only do our durable MasterBags protect our insulation from damage, they are made stronger to stack higher, optimising warehouse space and providing a clean, safe, professional environment. And the translucent poly woven bags make products easy to identify.

The improved compression of MasterBags provides you with more square metres of product per bag, which means more square metres per truckload and fewer trips between the job site and the warehouse. And by maintaining their shape and configuration, MasterBags are easier to move around a job site, whether you're carrying them by hand or using a forklift or clamp truck. We use premium quality packaging for our premium quality products.